Refund and Returns Policy

Website: https://www.minghuinailart.com
Contact: +86 15360204282

We want you to love every set of nails you receive from us. If something isn’t quite right, our return and refund policy is here to make things easy.

1. Return Eligibility

We accept returns within 14 days of the delivery date, provided the following conditions are met:

  • Items must be unused, unopened, and in original packaging.

  • Products must not be damaged or altered in any way.

  • Due to hygiene reasons, used or opened items cannot be returned.

  • Sale items, promotional sets, and gift cards are non-refundable.

If your return does not meet these conditions, we reserve the right to deny a refund.

 

2. How to Initiate a Return

To begin a return:

  • Email our support team at [your email] with your order number and the reason for return.

  • Once your request is approved, we’ll send you instructions for shipping the item(s) back to us.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

 

3. Refund Process

Once we receive and inspect your returned item:

  • We will notify you via email about the status of your refund.

  • If approved, a refund will be issued to your original payment method within 5–10 business days.

  • Original shipping costs are non-refundable unless the return is due to our error.

If you haven’t received your refund after 10 business days, please check with your bank or credit card provider before contacting us again.

 

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, contains the wrong items, or has a manufacturing defect:

  • Please contact us at [your email] within 48 hours of delivery.

  • Include photos of the product(s) and packaging for faster resolution.

  • We will offer a replacement, store credit, or full refund, depending on the issue.

 

5. Exchanges

We currently do not offer direct exchanges.
If you wish to order a different item, please place a new order after your return has been processed and refunded.

 

6. Return Shipping

  • Customers are responsible for return shipping costs unless the product is damaged or we shipped the wrong item.

  • We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in return transit.

 

7. Cancellations

You may cancel your order within 12 hours of placing it. After that, the order may already be in process and cannot be changed or canceled.

 

Need Help?

If you have any questions or concerns, feel free to contact us at [your email]. We’re here to help and ensure you have a smooth experience.